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At a1688, we collect and use your information only to operate your account, process transactions through bKash and Rocket, and keep your access secure. This policy sets out exactly what we collect, why we hold it, and what choices you have — access depends on your local law and eligible regions.
When you open an account with a1688, we collect the details you provide during registration — your name, contact information, and the credentials you set. When you make a deposit or withdrawal using bKash or Rocket, our system records the transaction reference, the amount, the time, and the wallet identifier linked to that payment. We do not store your full bKash PIN or Rocket passcode; those remain within the respective payment provider's own security environment. We also collect device and session data — browser type, IP address, and pages visited — to detect unusual access patterns and keep your account stable. This technical data is not sold or shared with advertising networks. Cookies help us remember your session so you do not have to log in again on the same device within a short period. All data we hold is used for one of three purposes: running your account, fulfilling our obligations under applicable law, or resolving a dispute you raise. We do not use your information to build marketing profiles for third parties. Your transaction history — including bKash and Rocket payment records — stays inside our system and is visible to you from the account statement section when you are signed in. Availability of this service depends on your local law and eligible regions.
This policy covers data handled directly by a1688 across the account, wallet, and support areas of our platform. It does not extend to third-party services that operate under their own terms once you leave our domain. Understanding the boundary helps you know exactly who is responsible for which part of your data.
Data collected when you register, log in, or update your account details falls fully within this policy. This includes your contact information, login history, and any verification steps completed inside the a1688 account area.
Payment records generated when you deposit or withdraw through bKash or Rocket are covered here. We hold the transaction reference and wallet identifier. The payment provider's own privacy terms govern data on their side of the transfer.
Your browsing behaviour on our platform — pages viewed, game lobbies opened, session duration — is captured in aggregate and used only for site stability and account security. This data is not linked to external advertising systems.
Links to external providers, game studios like Habanero or Spadegaming, or payment apps like bKash lead to environments with their own privacy terms. Once you leave our domain, their policies apply and we hold no responsibility for data handled there.
You have clear actions available under this policy. When you are signed in to a1688, the account statement section shows a record of your deposits, withdrawals, and wallet activity — including bKash and Rocket transactions. If any entry looks incorrect, you can flag it by raising a support request directly from your account dashboard. To correct personal details such as your registered contact number or email address, go to the account settings area and follow the fields shown there. Where the system requires verification before a change goes through, the instructions appear on-screen — follow those steps exactly as displayed. If you want to know what specific data we hold about your account, you can send a formal request to our support team through the contact route listed in the support section of this page. We will respond within the timeframe permitted under applicable rules. Your access to these rights depends on your local law and eligible regions.
Sign in and open the account statement section to see your full transaction history, including bKash and Rocket payment references. The record is available as long as your account remains active.
Visit account settings while signed in. Follow the on-screen fields and any verification steps shown there to update your registered name, contact number or email address.
Send a written request through our support channel if you want to know what we hold or ask for a correction we cannot process through account settings. We handle each request individually.
If you want your account closed and data handled accordingly, contact support with your account details. We will guide you through the steps and confirm what happens to your stored records after closure.
Any question about how we handle your data — whether about your bKash transaction records, account details, or how cookies work on your device — can be directed to our support team through the routes below. We do not publish operating hours we cannot verify, so check the contact page for current availability.
Open the live chat widget from any page on a1688. Describe your privacy question or data request and a support agent will pick it up from there.
Send a written request to the email address listed on our contact page. Include your registered account identifier so we can locate your record and respond accurately.
The help section inside your signed-in account area covers common data and privacy questions. Check there first — many answers about transaction records and account settings are already published.
We apply access controls to limit who within our operation can view account records. Transaction data tied to bKash or Rocket payments is stored with the same controls as registration data. We review these controls regularly and update them when our technical environment changes.
We use session cookies to keep you logged in during an active visit and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings; switching off certain cookies may affect how your account session behaves.
Access to your account record is limited to authenticated sessions. If we detect a login from an unfamiliar device or location, we apply additional checks. You can review recent login activity from the account security section when signed in.
We keep your account data for as long as your account is active and for the period required by applicable rules after closure. Transaction records — including your bKash and Rocket payment history — are retained for the minimum period required, then removed unless a dispute is open.
When this policy changes in a meaningful way, we update the version date shown at the top of the policy page and notify you via your registered contact. Continuing to use your account after a notified update means you have seen the revised terms.
These questions cover the data and privacy points we hear most often from account holders in Bangladesh. If yours is not here, raise it through the support routes listed in the contact section above.
We collect the details you enter at registration — name, contact number, email address — plus device and session data when you log in. We do not collect payment credentials like your full bKash PIN; those remain with the payment provider.
Yes. Sign in and open the account statement section. You will see a record of each deposit and withdrawal, including the wallet type, reference number and date. If any entry looks wrong, raise it with support from the same area.
We do not sell your data to advertising networks. We may share information with payment processors like bKash and Rocket as needed to complete a transaction, and with services required by law. Each third party operates under their own privacy terms for their part of the process.
Go to account settings while signed in and follow the fields shown there. For details that cannot be changed through settings — such as certain identity fields — contact support with your request and we will handle it manually after verification.
We retain records for the minimum period required under applicable rules. Transaction data, including bKash and Rocket payment history, is kept until that period expires or any open dispute is resolved, then removed from active storage.
Yes. Whether you access a1688 through a mobile browser or any other supported route, the same policy applies. Cookie behaviour may differ slightly by browser, but the data we collect, retain and protect follows the same rules across all access points.